Rehabilitation
Services
At Flagship Rehab, we demonstrate our committment to the provision
of quality rehab services in many ways. Two fo the most important ways
include; our dedication to customer service and our attention to staying
current with industry and compliance standards.
We make our customers our #1 priority
- Regional, therapist owned and operated company
- Customers can always reach a principal of the company
- Monthly meetings between management and facility administration
- Focus on Ql with quarterly audits for each facility
- Regular (at least monthly) facility visits by management
- Rehab Coordinator in facility full time
- Bi-annual customer satisfaction surveys
- On-site support during facility surveys
We stay current in industry standards
- Regulatory updates and education of therapy staff and facility
staff
- Ensuring compliance with Medicare/Medical Assistance regulations
- OBRA/HIPPA education and monitoring
- Speaker's Bureau availability
- Industry updates and analysis
- Medical Records monitoring for compliance
- Documentation training (on-going) for all therapy staff to ensure
integrity of medical record for compliance and billing purposes