Flagship provides an integrated team approach. Our rehabilitation team works to seamlessly integrate with your organization on every level. After a thorough assessment of your community's needs, we put a plan into place to guide you through every phase of your rehabilitation program, from the initial program evaluation through full implementation.


Flagship provides the day-to-day management of operations of the therapy department with the oversight of a Regional Director.


If you already have a rehabilitation program in place, we can assist you in managing it for stronger results. We offer:


  • Analysis and audit of current program
  • Contract development
  • Transition planning
  • Ongoing program management


Program Development

At Flagship, we will implement or enhance the programs listed below, along with any special program requests you may have. We will work closely with your nursing and administration staff to ensure consistent carry over for your residents.

  • Ambulation
  • Arthritis
  • Balance
  • Cardiovascular
  • Dementia
  • Falls
  • Incontinence
  • Low Vision
  • Memory
  • Pain
  • Restorative
  • Stroke/CVA
  • Swallowing
  • Wellness, Meditation & Stretching


Flagship understands today’s healthcare climate and the particular needs of your community. We will help you develop, implement and maintain a successful rehabilitation program designed to put your Continuing Care Retirement Community at the forefront of rehabilitation. Your therapy team includes:


  • Therapists
  • Rehabilitation Program Director
  • Regional Director
  • Corporate Compliance Officer


After creating a plan, we will staff, train and manage your rehab team.


Staff Education and Training

We provide comprehensive education and training to enhance and support resident care through the following programs:

  • Resident Screening
  • Restorative Nursing
  • Restraint Reduction
  • Fall Prevention
  • Seating and Positioning
  • Wound Care
  • Contracture Management
  • Dementia
  • Wellness
  • Dysphagia
  • Weight Loss
  • Rehabilitative Dining
  • Home Assessment


Flagship Rehabilitation knows that communication is key when managing employees. Members of our management team offer assistance in the following areas:


  • Provide clarity about expectations
  • Open dialog about career development and earning potential
  • Give regular feedback about performance
  • Regular scheduled meetings, professional enhancement, training and education
  • Develop a framework within which the employee has the support and opportunity to succeed


Resident care is the heart of our rehabilitation programs. We use a resident-centered approach to help each senior resident achieve maximum functional independence and quality of life.


Rehabilitation Services

Flagship’s expertise in providing rehabilitation therapy is second to none. We focus on quality care first, utilizing best practices with an emphasis on efficiency and improved resident outcomes. Our three pillars of interdisciplinary resident care are:

Physical Therapy
Focuses on increasing physical independence and quality of life. Physical therapy can evaluate and address the following:


  •  Posture
  •  Gait/locomotion
  •  Strength
  •  Balance/Coordination
  •  Activities of Daily Living
  •  Range of motion
  •  Pain
  •  Functional Mobility
  •  Need for Assistive Devices, Orthotics, Resident Education

Occupational Therapy
Uses purposeful activities to increase independence in residents including the following:


  • Grooming/Bathing
  • Adaptive equipment training
  • Cooking
  • Functional mobility
  • Home management

Speech Therapy
Provide rehabilitation for communication, cognition, and specific motor or structural disorders affecting speech and swallowing including:


  • Comprehension problems
  • Expressive communication
  • Swallowing impairments
  • Reading/writing impairments
  • Voice disorders
  • Fluency disorders (stuttering)

Outpatient Care Services

Flagship Rehabilitation Services has extensive experience in providing outpatient therapy services. In conjunction with our sister companies, Rehab 1st and Crossroads Physical Therapy , we now provide services at free-standing outpatient clinics in eight different locations in Maryland and Pennsylvania. Flagship also provides outpatient services on campus at a number of continuing care communities. Along with Flagship’s CCRCs, long-term care, hospital and home assessment programs, our outpatient product allows us to provide the total continuum of care.


Resident Evaluation & Screening

Resident evaluation will be performed within 24 - 48 hours of receiving a physician's order in a documentation format compliant with all Medicare standards. All therapists are trained to perform an interdisciplinary screening before and after therapy utilizing a screening tool that meet or exceed the state and federal requirements.


PPS Management

Under Medicare’s Prospective Payment system (PPS), a provider receives a payment to cover an episode of care during a period of time. Because payment formulas are highly complex, efficient, accurate management of PPS is crucial.

Outcomes Management

This system will streamline the daily rehabilitation operation while managing data and providing outcome information. Our outcome program can be customized to meet your specific needs and expectations. This will allow the rehabilitation team to input data that is important to your community, resulting in useful and meaningful reports.


Reports include:

  • Caseload mix
  • Treatment minutes report
  • Procedure detail report
  • Resident outcomes
  • Lengths of stay for Medicare Parts A
    and B residents
  • CQI report
  • Customer satisfaction reports
  • Productivity by therapists/discipline

Billing Management

Our management system provides your facility with many benefits:


  • Strict compliance with Medicare Part B regulations
  • Caseloads optimized through resident screening program and implementation of specialty programs
  • Therapists trained in current regulations policies, procedures and tracking instruments
  • Prompt handling of denial of claims
  • Assistance in facilitating appeals

Financial Management

Our management team including reimbursement consultants will help you maximize therapy reimbursement. This is accomplished by conducting a thorough review of the current senior rehabilitation program, including resident identification, operating procedures, cost and charge structures, and compliance. Following our assessment, we will outline our findings, suggest changes to improve reimbursement, and assist in implementing any recommendations at your request.

Services to assist you in developing or improving your on-campus rehabilitation program.


Total quality management services to assist you in monitoring or improving your on-campus rehabilitation program!


Reimbursement Auditing

Your community’s MDS & Medicare B-Payor systems receive onsite and remote, multi-level audits routinely.


Regulatory Educational Services

Flagship’s Corporate Compliance Officers are available for all of your support needs. Comprised of therapists and nurses with a variety of certifications that provide ongoing educational resources to the rehab department and your community.


Reports include:

  • Therapists are trained in policies and procedures through monthly webinars and onsite educational sessions with field compliance officers
  • Program implementation and customization
  • Restorative nursing audits or program implementation
  • Lengths of stay for Medicare Parts A and B patient
  • Semi-annual informative customer webinars
  • Customer newsletters with regulatory updates
  • E-mail alerts with compliance news
  • Customer satisfaction surveys

Compliance Communication

Our Corporate Compliance Officers meet directly with your administration while onsite. A detailed compliance report is provided quarterly.


Continual Quality Improvement

Flagship monitors the process of resident care to improve outcomes and identify areas of improvement quickly through the following:

  • Routine on-site visits
  • Corporate Compliance Audits
  • The delivery of therapy services and documentation




How your local population views your senior retirement community and rehabilitation services is vital to the success of both partners in the venture. Public awareness and the projected image of your community and its rehabilitation program are critical to grow, referrals and local recognition. Through public relations activities, we can help you enhance the reputation of your community. Our team includes marketing experts who will collaborate with your public relations personnel to create joint projects and materials designed to emphasize the quality of rehabilitation programs available at your community. Services include:

  • Development of a marketing plan in conjunction with your nurses, staff, medical director, physicians, discharge planners, social workers and marketing staff.

  • Brochures outlining special services and characteristics of your facility and its rehabilitation program.

  • Informational articles and Public Service Announcements for
    media release.

  • Open houses in conjunction with Physical Therapy, Occupational Therapy and Speech Language Pathology activities.

  • Therapy in-service programs for the community, civic groups, hospitals and staff. Through shared involvement, we can develop exciting and innovative approaches to increase public awareness and achieve community goals, while providing quality rehabilitation programs and strong recognition.

Toll Free: 866-909-3215

Fax: 866-298-2148

157 Baltimore Street, Ste 200

Cumberland MD 21502

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