Testimonial:
When i became the Healthcare Administrator at St. Andrew's Village five months ago, I was introduced to Flagship Therapy. I have worked with many Therapy companies over the years but never a more professional, qualified and competent group. The Rehab Manager, Sherry Buzzard, MS, CCCSLP is a valued member of our management team and keeps an open communication line between nursing and therapy. Our RNAC's, Therapy and Nursing work closely together to provide the best rehabilitative care possible for our residents.
Rehabilitation Services
At Flagship Rehab, we demonstrate our committment to the provision of quality rehab services in many ways.
Two of the most important ways include: our dedication to customer service and our attention to staying current with industry and compliance standards.
We make our customers our #1 priority
- Regional, therapist owned and operated company
- Customers can always reach a principal of the company
- Monthly meetings between management and facility administration
- Focus on Ql with quarterly audits for each facility
- Regular (at least monthly) facility visits by management
- Rehab Coordinator in facility full time
- Bi-annual customer satisfaction surveys
- On-site support during facility surveys
We stay current in industry standards
- Regulatory updates and education of therapy staff and facility staff
- Ensuring compliance with Medicare/Medical Assistance regulations
- OBRA/HIPPA education and monitoring
- Speaker's Bureau availability
- Industry updates and analysis
- Medical Records monitoring for compliance
- Documentation training (on-going) for all therapy staff to ensure integrity of medical record for compliance and billing purposes